Shipping policy

Shipping Policy

Effective Date: July 27, 2026

Thank you for shopping with The Shepherd Vaults! We strive to process and ship every order quickly and securely. Please review the information below regarding our shipping policies.

Order Processing

Most orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and holidays.

During new product releases, sales events, or periods of unusually high order volume, processing times may be slightly longer.

Trading Card Orders

All trading cards are carefully packaged to help ensure they arrive safely.

Depending on the item, cards may be shipped in protective materials such as:

  • Penny sleeves

  • Top loaders or semi-rigid holders (when appropriate)

  • Team bags

  • Bubble mailers

  • Additional protective packaging as needed

Orders that qualify for tracking will include a tracking number once shipped.

Merchandise Orders

Merchandise such as apparel, mousepads, posters, and other made-to-order products may be fulfilled and shipped directly by our production partners.

Because these items are produced after an order is placed, they may require additional production time before shipping.

If your order contains both trading cards and merchandise, your items may arrive in separate shipments and at different times.

Shipping Rates

Shipping costs are calculated at checkout based on your order and shipping destination.

Trading Cards

  • Free standard shipping on trading card orders of $35.00 or more (where applicable).

  • Orders below the free shipping threshold will be charged the applicable shipping rate shown at checkout.

Merchandise

  • Eligible merchandise may qualify for free shipping regardless of order value, as indicated during checkout.

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing tracking information (when tracking is available).

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Delivery Estimates

Estimated delivery times begin after your order has shipped.

Actual delivery times may vary depending on:

  • Carrier delays

  • Weather conditions

  • Holidays

  • Peak shipping seasons

  • Other circumstances outside our control

Estimated delivery dates are not guaranteed.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered, please contact us immediately.

Once an order has shipped, we may be unable to change the delivery address.

Additional shipping charges may apply if an order must be reshipped due to an incorrect address.

Lost or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is the responsibility of the carrier.

If your package is significantly delayed or appears to be lost, please contact us. We'll gladly assist you in locating your shipment or filing a carrier claim when applicable.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping box

  • Photos of the packaging materials

We'll review your claim and work with you to determine an appropriate resolution.

International Shipping

International shipping may be available for select products.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

The Shepherd Vaults is not responsible for delays caused by customs processing.

Questions?

If you have any questions regarding shipping, please contact us before placing your order. We're always happy to help and appreciate your support of The Shepherd Vaults!