Refund policy

Refund & Return Policy

Effective Date: July 27, 2026

All Sales Are Final

At The Shepherd Vaults, all sales are final.

Because we specialize in collectible trading cards, sealed products, and limited-availability merchandise, we do not accept returns, exchanges, or refunds due to buyer's remorse, changes of mind, or personal preference.

Please review all product descriptions and images carefully before completing your purchase.

Single Cards

Unless otherwise stated, the card pictured is the exact card you will receive.

Please inspect all listing photos carefully before purchasing. The photos are considered part of the product description and accurately represent the item's condition.

Minor manufacturer imperfections such as print lines, centering differences, surface marks, edge wear, or other factory defects are common within the hobby and are not considered valid reasons for a return or refund.

Grading Disclaimer

We do not guarantee any grading outcome from PSA, BGS, SGC, CGC, TAG, or any other grading company.

Cards may receive different grades depending on the grading company and submission. Refunds, returns, or exchanges will not be accepted based on grading results or expectations.

Sealed Products

All sealed boxes, packs, tins, blasters, hobby boxes, and other factory-sealed products are sold as-is.

The contents of sealed products are random and determined solely by the manufacturer.

Returns or refunds will not be accepted because of the cards pulled, the absence of desired players, or perceived box quality.

Team Lots & Mystery Products

Team lots, repacks, mystery packs, and similar products contain randomized contents unless specifically stated otherwise.

Contents may vary between orders.

These products are not eligible for returns or refunds based on player selection, card selection, duplicates, perceived value, or personal preference.

Damaged or Incorrect Orders

If you receive the wrong item or your order arrives damaged during shipping, please contact us within 7 days of the delivery date.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the item

  • Photos of the shipping box and packaging

  • Photos of the shipping label (if applicable)

After reviewing your claim, we will determine the appropriate resolution, which may include:

  • A replacement (when available)

  • Store credit

  • A refund

Resolutions are provided at our discretion based on the circumstances.

Lost or Delayed Packages

Once an order has been accepted by the shipping carrier, delivery times are outside of our control.

If your package is delayed or marked as delivered but cannot be located, we recommend contacting the shipping carrier first.

We will gladly assist you with locating your package or filing a carrier claim when applicable.

Order Cancellations

Orders begin processing shortly after they are placed.

Cancellation requests cannot be guaranteed and may not be possible once order fulfillment has begun.

Pricing Errors

While we strive for accuracy, occasional pricing or listing errors may occur.

The Shepherd Vaults reserves the right to cancel and refund any order placed due to an obvious pricing, inventory, or listing error.

Fraud Prevention

To protect our customers and our business, orders may be delayed, canceled, or refunded if we are unable to verify payment information or suspect fraudulent activity.

Contact Us

Questions before purchasing?

We're happy to help. Please contact us before placing your order if you have any questions about an item's condition, contents, or shipping. support@theshepherdvaults.com

Thank you for supporting The Shepherd Vaults!